Shipping policy

 

Shipping Policy

Thank you for shopping at Trench Kids! We aim to provide a smooth and efficient shopping experience. Below, you’ll find important information about our shipping process.

1. Processing Time

All orders are processed within [1-3 business days] (excluding weekends and holidays). Once your order is processed, you will receive a shipping confirmation email with tracking information (if applicable). Please note that during peak seasons or special promotions, processing times may take slightly longer.

2. Shipping Rates & Delivery Times

Shipping rates are calculated based on your location and the shipping method chosen at checkout. The available shipping options and estimated delivery times are as follows:

• Standard Shipping: [2-7] days – $[0]

• Express Shipping: [2-4] days – $[15]

Note: Delivery times are estimates and may vary based on your location, courier, and any unforeseen circumstances (e.g., weather conditions, customs delays).

3. Shipping Methods

We partner with trusted shipping carriers such as Auspost to deliver your orders safely and on time. You can choose your preferred shipping method at checkout.

4. International Shipping

We currently ship to every country. International shipping rates and delivery times will vary depending on the destination. Please note that customs duties, taxes, or import fees may apply upon delivery, and these charges are the responsibility of the recipient.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order through the shipping carrier’s website or by logging into your account on our site.

6. Shipping Delays

While we strive to ensure timely deliveries, shipping delays can occasionally occur due to circumstances beyond our control, such as weather, holidays, or carrier-related issues. We are not responsible for delays caused by the shipping carrier.

7. Address Accuracy

Please ensure that your shipping address is correct before finalizing your purchase. We are not responsible for delays or lost packages due to incorrect or incomplete address information. If you notice an error after placing your order, please contact us immediately at trenchkids.staff@gmail.com

8. Lost or Damaged Items

In the unlikely event that your order is lost or damaged during shipping, please contact us at trenchkids.staff@gmail.com within 30 days